Privacy Policy

The Basics

This policy applies when you play our online games, use our websites, or contact our player support team. The information involved depends on which features you use and how you interact with us.

Some account, purchase, or platform information is handled by the service you use to access a game. Their privacy terms may also apply. Read those terms when you create an account or complete a purchase.

Details matter.

Data We Collect

We may receive or collect the following types of information when you use our games and services:

• Account details. An account name, contact details, and account identifiers you provide or that a platform makes available.
• Gameplay information. Game progress, match activity, settings, and information about interactions with other players.
• Device and connection data. Device type, operating system, game version, IP address, and diagnostic or error information.
• Support messages. The details and attachments you choose to send when you ask us for help.
• Transaction records. Information about purchases or entitlements. Payment details are generally handled by the platform or payment provider processing the transaction.

We receive some information directly from you and some through the platform or device used to access a game.

How We Use Your Data

We use information for specific parts of running and supporting our games:

1. To run multiplayer features. Account and match data help connect players, maintain game state, and apply player settings.
2. To maintain fair play. Gameplay and technical signals may help us investigate reports, detect abuse, and enforce game rules.
3. To fix problems. Diagnostic data and support messages help us understand crashes, respond to requests, and improve game operation.
4. To manage transactions. Relevant records help confirm purchases and provide the associated game content or account entitlements.
5. To meet obligations. We may use or retain information when needed to meet legal requirements, protect users, or address disputes.

We limit use to these purposes and related needs.

Cookies and Tracking

Our websites may use cookies or similar technologies. Their use depends on the site feature and your browser settings.

1. Site operation. Some technologies help a website remember a session or keep a requested feature working.
2. Site measurement. Where used, measurement tools can show how visitors use pages and help us find technical issues.
3. Your browser controls. You can review or remove cookies through your browser. Blocking them may affect site features that rely on stored settings.

Game services may also create technical logs needed to operate online sessions. Browser cookie settings do not control every game or platform technology.

Your Rights and Choices

Available rights depend on where you live and the information involved. You can contact us to ask about options that apply to your request.

• Ask for access. Request information about personal data associated with you.
• Request a correction. Tell us if information we hold is inaccurate or incomplete.
• Request deletion or restriction. Ask us to remove or limit the use of information, subject to applicable requirements.
• Change account choices. Review available privacy and communication settings in the game or platform account you use.
• Raise a concern. You may contact the relevant privacy authority where you live.

Some requests need identity checks before we can act. Platform-held information may need to be managed through that platform.

Contacting Us About Privacy

Send privacy questions or requests to CSFloat. Include the game or account involved and describe what you want us to review. Please leave out passwords and payment card numbers.

Email [email protected]

We may update this policy when our practices or requirements change. The version published on this page is the one to review.